Quality Guidance is everything when it comes to important and complicated considerations. Visual and audible prompts generated by Artificial Intelligence / Machine Learning have proven to be very effective in guiding customers through unfamiliar territory - especially when those prompts are natural and to the point. In contrast, critical dollar values like claim settlement details are reliably accurate when simply generated through traditional automation.
AI-assisted screen navigation for customers will provide benefits from both machine learning AND traditional automation to assure confidence in their accounting of complex property claims. Crucially, this applies to getting policyholders fast answers AND reducing claims staff administrative preparations. Considering “the head helping the hand to help the head;” the ‘hand’ (navigating RPA-generated screen images) is efficiently aided by the ‘head’ (AI-driven guidance during navigation at any time or cursor position). The coordination of the two will accelerate users access to information AND comprehension for those on “both sides of the desk.”
What are the implications of such user experience for Policyholders? -For Claims Staff? -For Business Retention and Productivity / Expense Reduction?
💎 The intuitive RPA design of SetOnce™ can be optimized by correlating AI guidance to its internal self-service navigation for policyholders and all authorized stakeholders. It will provide EVERYONE with the ability to visually navigate complex claim details with the assistance of a natural, intuitive AI-driven “Expert.” Similarly, the SetOnce™-consolidated file preparations by claims staff will be guided by relevant, learned prompts delivered ONLY when necessary.
